A: Your ID is being scanned for several reasons. The Scan reveals your age, which is important for those entering licensed premises. The Scan also checks for false identification documents, to prevent individuals using fake ID to enter the venue.
Your identity is also being compared against a confidential list of banned patrons. Patrons ejected, banned, or denied entry may be placed on the banned list. Examples of reasons to be placed on the ban list are violence, drugs, sexual assault, excessive intoxication, and gang members.
A: The venue owner and staff have access to limited information for a limited time. If they need to log an incident and place an individual on the ban list, then they can see the photo from the ID, as well as the first name, last name, age of the patron, the sex of the patron, date of birth, address of the patron, and an image of the ID that was scanned. This will be used to place someone on the ban list, and will be cross matched against every ID scanned in a confidential manner.
Servall Biometrics Inc. creates cumulative reports from other data points, such as the postal code, age, and sex of the patrons in any one venue or one city, and makes these summarized reports available to venues who are paying customers. All information is confidential and no identifying data is provided.
Police Departments may request access to the database, but only when an official investigation has been launched (eg. sexual assault). They must specify their request, by providing the name of the venue, and the time frame for which they wish to review data. They have access to the first name, last name, sex, age, and photo from the identification. The police may use this to search for suspects, victims, and/or witnesses to a crime.
A: No. No lists are made of patrons, and no specific data is provided to any third parties outside of the Police, and venue staff who may be logging an incident and placing someone on the ban.
A: Yes. We have had our privacy policies reviewed by several privacy commissioners and police authorities and have been declared compliant with all privacy policies in every jurisdiction that we operate in. Sometimes we have been asked to modify our procedures, and we have always done so.
A: Contact the manager at the establishment that banned you. Normally when there is a dispute regarding a ban, the patron will contact the manager of the establishment that created the ban. Please ensure to ask to speak to the manager/head of security as they are the only ones that have the access to enter/remove their bans.
If this has been done, and you have not had a resolution, and you did not engage in the behavior that you were banned for, then you may start a formal investigation. Please fill out the following form and email/fax it back to Servall Biometrics Inc. Once we receive the completed form we will start an investigation on your behalf and respond within 30 business days.
A: You have the right to request what private information we have collected, used and/or disclosed for you. If you would like to request this information, you will need to fill out the following form and email/fax it back to us (instructions are on the form). Once we receive the completed form we will respond with your disclosure results within 10 business days.
Servall Biometrics Inc. is committed to protecting your privacy. Please read the Servall Biometrics Inc. Statement below for information regarding our security practices and procedures. This Servall Biometrics Inc. Privacy Statement applies to data collected by Servall Biometrics Inc. through the majority of its services and applications. Special consideration and explanation is given below for the PatronScan application. It does not apply to those Servall Biometrics Inc. services and products that do not display or link to this statement or that have their own privacy statements.
PatronScan is the security portion of the PatronScan Suite of applications used throughout restaurants, bars, night clubs, and special events. It is used for security purposes by the establishment so that you may have a safe and enjoyable experience. The information collected is uploaded to a central database managed by Servall Biometrics Inc., and it is logically and physically separated from any other Servall Biometrics Inc. applications the establishment may be running. Your private information is not stored locally at the establishment, and cannot be accessed except as otherwise described in this statement.
The purpose of the PatronScan network is to provide a tool for establishments to track security incidents and those involved. We record patron information so that if an incident occurs, the parties involved can be easily identified. The personal information we collect may include your name, age, and photograph. Your personal information is collected when your identification is used on any of PatronScan’s external devices residing at establishments running the PatronScan application and is directly uploaded into PatronScan’s central database. It is not stored locally or displayed to the application user unless you have an incident, at which case your personal information and incident information may be displayed to the application user. It is up to the establishment’s discretion to allow entry upon reviewing your incident information. Your personal information may also be provided to us from a law enforcement agency.
Your personally identifiable information will not be used for marketing purposes and will not be sold to any third party without your consent. We may provide your personal information to a government institution or part of a government institution that has made a request for the information, identified its lawful authority to obtain the information, and indicated that the disclosure is requested for the purpose of enforcing any law, carrying out an investigation relating to the enforcement of any such law, or gathering intelligence for the purpose of enforcing any such law. We may also provide your personal information to the security officer of the visited establishment that has made a request for the purpose of identifying individuals involved in an incident so that the said establishment may enter an incident and/or ban the individual from the said establishment. Your birth date may also be used for verifying your age against the legal drinking age of your location.
Your personally identifiable information is automatically and permanently deleted from our database 90 days after its initial collection. After this period your personally identifiable information will no longer exist anywhere in our data storage. If your personal information was used to identify an incident, it may exist beyond this period in order to provide security to our clients.
Servall Biometrics Inc. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information we collect on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as upload to PatronScan central server) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We also encrypt all personal information on the database server.
Servall Biometrics Inc. is committed to keeping your private information secure and accurate. Upon request we will inform you regarding the existence, use, and disclosure of your personal information. You may be required to provide sufficient support of your identity before we can release any such information. You may challenge the accuracy and completeness of the information and have it amended as appropriate or removed completely. In certain situations we may not be able to remove your personal information if it relates to an incident and such information cannot be disclosed or removed for security reasons. To get more information regarding our privacy practices or to contact a privacy officer regarding your personal information please email us at the email below.